How do I track my package?
Canopies Unlimited will send out an automated email with all tracking information when your order ships.
You may also click the ” My Account / Order Status ” link in the top navigation to check your orders status.
What shipping options do you offer?
Canopies Unlimited uses FedEx as our main shipping partner. We reserve the right to use another provider without notice under certain circumstances – you will not incur additional shipping fees.
We do our best to pack orders to keep them safe for the trip to your destination. We cannot take responsibility for damage incurred once it leaves our facility. If you receive a product in unsatisfactory condition, please contact us immediately to discuss what we can do based on our Returns Policy.
In addition to required production time as noted for each product, below is the time table map to determine days required for transit.
Do you offer In-Store Pickup?
For those customers living near Riverside and Corona California we offer in-store pickup. When your order is received we will contact you with warehouse location, hours and pickup date. If your order is not picked up within 24 hours of the time it is ready, it will be shipped to your location and charged to your credit card. Please contact us if you have any questions about an order you wish to pick up.
When will my job ship?
Turnaround times vary with each product and are noted under pricing. Stock item orders submitted before 11:00 AM PST will ship same day – if in stock.
Turnaround times for custom printed products begin once the proof has been approved by you. All proofs will be emailed directly to you for review prior to any print production. Please allow 24 hours for all proofs.
Does my turnaround include shipping?
Turnaround time represents the business days required to produce each product – assuming it is a non-stocked item. Allow additional business days for delivery based on the shipping method you selected. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround. Our turnaround times are an estimate, and are not to be confused with a guarantee. We assume no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
What is your return policy for non-printed stock products?
We want you to be completely satisfied when you purchase online from Canopies Unlimited. All non-printed (stock only) products can be returned for a refund less a 15% restocking fee and original shipping costs within 5 business days from the day you receive the item. The item must be returned in new and unused condition, in the original bags and boxes, with all paperwork, parts and accessories. “New and unused” means that there are no scratches, blemishes, or marks on the item; there are no signs of wear on the product. A Return Authorization Number – RMA – must be arranged by contacting customer service prior to shipping. All packages must be returned prepaid by customer. A refunded will be applied to your credit card upon receipt and inspection of the returned products less original shipping charges.
What is your return policy for custom fabricated and printed products?
For custom fabric color fabrication and printed products we will offer a remake of your order if we fail to sew or print as per your fabric color selection or approved digital proof – free of charge. Products printed “as approved” by customer cannot be returned for a refund. If you receive your product and there appears to be damage (breaks, scratches, smudges, cuts in fabric, etc), contact us within 2 business days from the date you received the item. We will ask for images to help is better understand the issues associated with the product. If it is determined to be a manufacturing defect, we will issue a Return Authorization Number (RMA) along with a prepaid FedEx shipping label. The product(s) must be returned in new and unused condition, in the original bags and boxes, with all paperwork, parts and accessories. “New and unused” means that there are no signs of wear on the product. Upon receipt of the goods we will repair and ship at no cost to the customer.
What is your return policy for damaged or missing items?
Any items that are found to contain damage or missing upon opening your shipment, must be reported to our customer service with 1 business day from receipt of shipment. If your shipment contains extensive damage to the packaging upon delivery, refuse the shipment and contact customer service immediately.
Toll Free: (833) 201-9864 | sales@CanopiesUnlimited.com | www.CanopiesUnlimited.com